Payment & Cancellation Policies

Payment policy:

100% full payment required on confirmation for all reservations 30 days and less before arrival.

50% payment for reservations 31-60 days prior to arrival.

25% payment for all reservations more than 61 days before arrival.

Payment to be made in terms of the above within 24 hours of the booking been made.

Booking only confirmed on receipt of payment.

Please note, the above policy does not apply to group, corporate or event bookings, or “Pay at Your Pace” payment plan bookings.

Please contact our reservations team for more information.


Cancellation policy:

Free cancellation on all reservations until 30 days prior to arrival date.

Any cancellation made 30 days or less prior to arrival, or in case of a no show on the booked arrival date, will be charged 100% (full payment) of the total reservation value.

Cancellations will only be accepted in writing. 

Our team is here to assist with your booking.

Please fill in the form, and our reservations team will get back to you as soon as possible.

 Call reservations:
+27 (0)87 057 1270

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