Need To Know

Terms & Conditions

RATE INCLUDES

Accommodation, breakfast and dinner.
Additional meals dependent on package booked.

RATE EXCLUDES:

1. Mandatory Kruger National Park Conservation fees
   – Dependent on game drive requirements
   – International resident and South African resident rate
   – Guests may make use of their Wildcard
   – Charged per person per game drive and per vehicle registration number

2. Community Levy
   R53.00 per person per night (age 12 & above)

3. Anti-poaching Levy. R50.00 per person per night (age 12 & above)

4. Transfers to and from the lodge

5. Curio and bar purchases, gratuities, & laundry

6. Beverages

7. Additional activities not listed above

Please note: all rates, levies & fees are subject to change without prior notice

 

OFFERS

Offer Page – Tranquil Kruger Retreat – 20% off Game Drive Package 2

• Subject to availability
• Excludes long weekends and public holidays
• Applicable for this Game Drive Package (2) only
• Includes accommodation, breakfast, dinner and 1 game drive pp/per day
• Use the promo code SAFARI20 when booking online
• Book & stay dates: January, February & May 2025
• Minimum 2 people sharing
• Non-refundable
• May not be used in conjunction with any other offers/vouchers
• Excludes lunch, all beverages, other activities, SANParks conservation fees & Community levy of R53/pp/pn over the age of 12

Offer Page – It’s our Big 5 birthday! We’re giving you an exclusive 25% off – Ts & Cs

• Minimum 2-night stay
• Minimum 2 people sharing
• Applicable for South African residents only
• Subject to availability
• Valid for this Self-Drive Package (1) only
• Excludes peak dates and public holidays
• Includes accommodation, breakfast and dinner.
• Book & stay before 28 February 2025
• Non-refundable
• May not be used in conjunction with any other offers/vouchers
• Excludes all beverages, other activities, SANParks conservation fees & Community levy of R53/pp/pn over the age of 12

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and POPIA).

We may collect information about you for two reasons: firstly, to process your order and secondly, to response to any queries which you may have.

We will not email you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us in the future.

The type of information we may collect about you includes:

Your name and email address.

We will never collect information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening.

The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

Payment Policy

100% payment is required at the time of reservation in order to secure your booking.

50% surcharge for single tent occupancy.

The above policy does not apply to group, corporate or event bookings, or Pay at Your Pace payment plans.

We reserve the right to cancel reservations in accordance with our payment policy.

We accept all major credit cards, except Diners Club and American Express.

We do not accept cash payments in foreign currencies.

 

Cancellation Policy

31+ days prior to date of arrival – A cancellation fee in the sum equivalent to 25% of the full booking value, plus any direct costs (e.g., specific food orders) incurred by our team in attending to the reservation.

30 days or less prior to date of arrival – 100% of the total booking value will be incurred, plus any direct costs (e.g., specific food orders) incurred by our team in attending to the reservation.

A “no show” on the booked arrival date – 100% of the total package will be incurred, plus any direct costs (e.g., specific food orders) incurred by our team in attending to the reservation.

Cancellations will only be accepted in writing and when confirmed by both parties.

Child Policy

0 – 6 years: Stay and eat for free (package applicable) – no game drives included, excludes lunch on packages 1 + 2

7 – 11 years: 50% of the adult sharing rate with 2 full paying adults – same as what parents are getting: includes 1 game drive for child (package 2) and 2 game drives (package 3), excludes lunch on packages 1 + 2

Children 12 years and older: pay the full adult per person sharing rate.
NO children under 3 years old allowed on Game Drives
Babysitting services available on request (Additionally charged)