Payment & Cancellation Policies

Payment policy:

No payment required until  7 days prior to arrival.

100% / full payment is due 7 days prior arrival.

Please note, the above policy does not apply to group, corporate or event bookings, or “Pay at Your Pace” payment plan bookings.
Please contact our reservations team for more information.

 

 

Cancellation policy:

Free cancellation on all reservations until 8 days prior to arrival date.

 

Any cancellation made 7 days or less prior to arrival, or in case of a no show on the booked arrival date, will be charged 100% (full payment) of the total reservation value.

Cancellations will only be accepted in writing. If a cancellation is related to Covid-19, guests will be allowed to move dates, subject to availability of accommodation, in such cases deposits will not be forfeited. 

Please contact our reservations team to address any concerns you may have.

In line with Government and hospitality industry regulations, we have made sure to leave no stone unturned to ensure safety and impeccable cleanliness throughout the lodge and its facilities – front and back of house.

Rest assured, we have spared no details in ensuring safe hygienic surroundings for our guests, and our team. With all the safety precautions in place, you are free to kick back and relax, and allow all your stresses to fade away.

Our brand new lodge is uniquely designed in that:
Each luxury tent is positioned at a distance of at least 15m from the adjacent tent, with a private access walkway and private patio.
The open architecture of the public areas allows for fresh air flows and expansive spaces to be very comfortably socially distanced from other guests.

To read more about our COVID safety protocol click here.

Our team is here to assist with your booking.

Please fill in the form, and our reservations team will get back to you as soon as possible.

Call reservations:
+27 (0)78 687 2546

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